Muscle Skeletal Muscle

NAME LAB TIME/DATE _ Microscopic Anatomy and Organization of Skeletal Muscle Skeletal Muscle Cells and Their Packaging into Muscles 1. Use the items in the key to correctly identify the structures described below. g; perimysium c; fascicle Key: a. b. c. endomysium epimysium fascicle fiber myofibril myofilament perimysium sarcolemma sarcomere sarcoplasm tendon 1. 2. 3. 4. 5. 6. 7. connective tissue ensheathing a bundle of muscle cells bundle of muscle cells contractile unit of muscle ; sarcomere d; fiber a; endomysium h; sarcolemma e; myofibril d. a muscle cell thin reticular connective tissue surrounding each muscle cell plasma membrane of the muscle fiber a long filamentous organelle with a banded appearance found within muscle cells actin- or myosin-containing structure e. f. g. h. 1. f; myofilament 8. 9. j. k. k; tendon cord of collagen fibers that attaches a muscle to a bone 2. List three reasons why the connective tissue wrappings of skeletal muscle are important.The connective tissue wrappings (a) bundle the muscle fibers together, increasing coordination of their activity; (b) add strength to the muscle; and (c) provide a route for entry and exit of blood vessels and nerves to the muscle fibers.3. Why are there more indirect-that is, tendinous-muscle attachments to bone than there are direct attachments? They conserve space (less bulky than fleshy muscle attachments) and are more durable than muscle tissue where bony prominences must be spanned.4. How does an aponeurosis differ from a tendon structurally? tendon is a band or cord of the same tissue. An aponeurosis is a sheet of white fibrous connective tissue; The diagram illustrates a small portion of several myofibrils. Using letters from the key, correctly identify each structure indicated by a leader line or a bracket. Key: a. b. c. A band actin filament I band d. e. f. myosin filament T tubule te rminal cisterna g. h. i. triad sarcomere Z disc . On the following figure, label a blood vessel, endomysium, epimysium, a fascicle, a muscle cell, perimysium, and the tendon. Perimysium Tendon Epimysium Fascicle 90 Review Sheet 14 r>. The Neuromuscular Junction7. Complete the following statements: The junction between a motor neuron's axon and the muscle cell membrane is called a neurornuseular junction or a _1_ junction. A motor neuron and all of the skeletal muscle cells it stimulates is called a _2_. The actual gap between the axon terminal and the muscle cell is called a _3_.Within the axon terminal are many small vesicles containing a neurotransmitter substance called_4_. When the _5_ reaches the ends of the axon, the neurotransmitter is released and diffuses to the muscle cell membrane to combine with receptors there. The combining of the neurotransmitter with the muscle membrane receptors causes the membrane to become permeable to both sodium and potassium. The greater influx of sodium ions results in _6_ of the membrane. Then contraction of the muscle cell occurs. 1. 2. 3. 4. 5. 6. yoneural motor unit synaptic cleft acetylcholine nerve impulse (action potential) depolarization 8. The events that occur at a neuromuscular junction are depicted below. Identify by labeling every structure provided with a leader line. Key: a. b. a e c. d. e. Nucleus axon terminal mitochondrion muscle fiber myelinated axon sarcolemma synaptic cleft synaptic vesicle T tubule f. c g. h. (a) g————-, b——–†¦ f———, Junctional—R:: folds of the sarcolemma h -+—–. :r-! -I Part of a myofibril (b) Review Sheet 14 91

Nightingale Community Hospital Jcaho Audit Preparation: Information Management

Running Head: INFORMATION MANAGEMENT AUDIT 1 Executive Summary Nightingale Community Hospital is preparing for a Joint Commission on Accreditation of Healthcare Organizations, or JCAHO, audit. In preparation of the coming audit, Nightingale has released JCAHO’s Priority Focus Areas for the hospital. The priority focus areas outlined are Information Management, Medication Management, Communication, and Infection Control. The area of focus for this assessment will be Information Management. Information management is one of the most important systems in health care.Maintaining a complete and accurate record of the patient’s health care information. The patient’s health record includes all information about the patient, the health care the patient has received, and all practitioner’s notes pertaining to the patient’s care. Compliance in Information Management ensures that the hospital maintains a high quality of patient care. Information management, as outlined by JCAHO, includes three Joint Commission Standards in the audit. The ? rst standard, IM. 02. 02. 01, which encompasses whether the hospital manages the collection of information effectively.The standard includes three Elements of Performance, or EPs. The three EPs include whether the hospital uses standardized and uniform data sets to collect information, whether the hospital uses standard, consistent terminology, abbreviations, symbols and whether the hospital follows a policy of prohibited abbreviations, symbols, and dose designations among other performance measures (The Joint Commission, 2012). Upon review of the ? rst EP as well as the reports and documentation provided by Nightingale Community Hospital, the Admission Orders form allows for consistent, pertinent patient information to be collected to ensure optimal ontinuum of care for patients. The form should be reviewed on a regular basis to ensure that critical data points are included in the data Running Head: IN FORMATION MANAGEMENT AUDIT 2 collection process and to include updated requirements. One piece of critical information that should be included on all Admission Orders is the admitting diagnosis. The forms also include pre-checked consultations and orders which may not apply to every patient who is admitted; this check marks in the boxes will need to be removed. In accordance with the second EP, the hospital uses standard terminology, de? itions, abbreviations, acronyms, symbols, and dose designations on the forms that have been provided (The Joint Commission, 2012). The third EP, which addresses whether Nightingale Community Hospital follows a list of prohibited abbreviations, is not in compliance with the Joint Commission’s standards. The graph on page three of the National Patient Safety Goal Data: Information Management report, shows the incidence of using prohibited abbreviations was not within acceptable thresholds for January or December; the goal for compliance is 99. 6%.To achieve compliance with the Joint Commission, the organization must not have more than 2 occurrences of non-compliance. The organization improved by eliminating the use of three abbreviations; qd, x3d, and sc. The organization’s graph shows that in January the abbreviation, u, was used 17% of the time and in December was used 63% which is an increase of 46%. To be in compliance with the hospital’s benchmark, the occurrences must be at or below the error threshold of . 04%. To accomplish the task, the organization will need to implement a corrective action plan.To begin, the organization will need to appoint an Information Management compliance team. The compliance team’s primary responsibilities should be limited to auditing the non-compliant records to determine trends in usage of prohibited abbreviations. When the audit is complete, the results will determine the source of the usage of prohibited abbreviations. The possibility of a speci? c department or an individual within a department making the error will be reviewed. After identifying the cause of the increase in abbreviation errors, the team will make aRunning Head: INFORMATION MANAGEMENT AUDIT 3! recommendation for departmental compliance training or organization-wide compliance training. The departments leaders will be responsible for developing a compliance training plan, performing the designated training, then documenting who attended training as well as the training dates. Additional audits will be performed at three month intervals post-training to ensure Nightingale Community Hospital’s and The Joint Commission’s standards are met on a consistent basis. The next priority focus area is RC. 1. 01. 01 which ensures that the hospital maintains a separate, complete medical record for each patient. The EPs for this priority focus area include the medical record retention policy and the release of medical records policy (The Joint Commission, 2012). Nightingale Community Hospital appears to be compliant with the Joint Commission’s standards in this priority focus area. The ? nal priority focus area, RC. 01. 04. 01, which ensures that the hospital audits their medical records, has three signi? cantly more detailed EPs: 1.The hospital conducts an ongoing review of medical records at the point of care, based on the following indicators: presence, timeliness, legibility (whether handwritten or printed), accuracy, authentication, and completeness of data and information. 2. The hospital measures its medical record delinquency rate at regular intervals, but no less than every three months. 3. The medical record delinquency rate averaged from the last four quarterly measurements is 50% or less of the average monthly discharge (AMD) rate. Each individual quarterly measurement is no greater than 50% of the AMD rate (The Joint Commission, 2012).The organization appears to be compliant with all three of the EPs. However, the organization fail s to provide documentation to reflect the interval in which audits are performed Running Head: INFORMATION MANAGEMENT AUDIT 4! on the medical records. The medical record delinquency rate also needs to be documented and graphed along with other measures of delinquency. The current graph outlining patient identification documentation errors shows data for two different years. Audit data needs to be consistent in all quality improvement graphs and reports.The lack of adequate documentation on policy and procedure for the various measures makes it difficult to accurately assess whether Nightingale Community Hospital is in complete compliance with the Joint Commission’s standards. The suggestion for the team members responsible for ensuring accurate data is collected for the Joint Commission’s future audit, is to create a spreadsheet listing the Priority Focus Areas as well as the Elements of Performance. The spreadsheet should reflect which EPs require documentation and wh ich require a Measure of Success as well as the Scoring Category of each.The spreadsheet will help keep the data organized and the team members can quickly see what information is missing. Staying organized and thoroughly researching each performance measurement will help ensure a successful Joint Commission compliance audit. Running Head: INFORMATION MANAGEMENT AUDIT 5! References The Joint Commission. (2012). The Joint Commission Comprehensive Accreditation and Certification Manual. Retrieved from https://e-dition. jcrinc. com/MainContent. aspx. Running Head: INFORMATION MANAGEMENT AUDIT 6!Hospitalaccreditation,Hospital,JointCommission,Healthcarequality,Internationalhealthcareaccreditation,TheComplianceTeam,Healthcare,MedicalrecordRunning Head: INFORMATION MANAGEMENT AUDIT 1 Executive Summary Nightingale Community Hospital is preparing for a Joint Commission on Accreditation of Healthcare Organizations, or JCAHO, audit. In preparation of the coming audit, Nightingale has released JCAHO’s Priority Focus Areas for the hospital. The priority focus areas outlined are Information Management, Medication Management, Communication, and Infection Control. The area of focus for this assessment will be Information Management. Information management is one of the most important systems in health care.Maintaining a complete and accurate record of the patient’s health care information. The patient’s health record includes all information about the patient, the health care the patient has received, and all practitioner’s notes pertaining to the patient’s care. Compliance in Information Management ensures that the hospital maintains a high quality of patient care. Information management, as outlined by JCAHO, includes three Joint Commission Standards in the audit. The ? rst standard, IM. 02. 02. 01, which encompasses whether the hospital manages the collection of information effectively.The standard includes three Elements of Performance, or EPs. The three EPs include whether the hospital uses standardized and uniform data sets to collect information, whether the hospital uses standard, consistent terminology, abbreviations, symbols and whether the hospital follows a policy of prohibited abbreviations, symbols, and dose designations among other performance measures (The Joint Commission, 2012). Upon review of the ? rst EP as well as the reports and documentation provided by Nightingale Community Hospital, the Admission Orders form allows for consistent, pertinent patient information to be collected to ensure optimal ontinuum of care for patients. The form should be reviewed on a regular basis to ensure that critical data points are included in the data Running Head: INFORMATION MANAGEMENT AUDIT 2 collection process and to include updated requirements. One piece of critical information that should be included on all Admission Orders is the admitting diagnosis. The forms also include pre-checked consultations and order s which may not apply to every patient who is admitted; this check marks in the boxes will need to be removed. In accordance with the second EP, the hospital uses standard terminology, de? itions, abbreviations, acronyms, symbols, and dose designations on the forms that have been provided (The Joint Commission, 2012). The third EP, which addresses whether Nightingale Community Hospital follows a list of prohibited abbreviations, is not in compliance with the Joint Commission’s standards. The graph on page three of the National Patient Safety Goal Data: Information Management report, shows the incidence of using prohibited abbreviations was not within acceptable thresholds for January or December; the goal for compliance is 99. 6%.To achieve compliance with the Joint Commission, the organization must not have more than 2 occurrences of non-compliance. The organization improved by eliminating the use of three abbreviations; qd, x3d, and sc. The organization’s graph shows that in January the abbreviation, u, was used 17% of the time and in December was used 63% which is an increase of 46%. To be in compliance with the hospital’s benchmark, the occurrences must be at or below the error threshold of . 04%. To accomplish the task, the organization will need to implement a corrective action plan.To begin, the organization will need to appoint an Information Management compliance team. The compliance team’s primary responsibilities should be limited to auditing the non-compliant records to determine trends in usage of prohibited abbreviations. When the audit is complete, the results will determine the source of the usage of prohibited abbreviations. The possibility of a speci? c department or an individual within a department making the error will be reviewed. After identifying the cause of the increase in abbreviation errors, the team will make aRunning Head: INFORMATION MANAGEMENT AUDIT 3! recommendation for departmental compliance traini ng or organization-wide compliance training. The departments leaders will be responsible for developing a compliance training plan, performing the designated training, then documenting who attended training as well as the training dates. Additional audits will be performed at three month intervals post-training to ensure Nightingale Community Hospital’s and The Joint Commission’s standards are met on a consistent basis. The next priority focus area is RC. 1. 01. 01 which ensures that the hospital maintains a separate, complete medical record for each patient. The EPs for this priority focus area include the medical record retention policy and the release of medical records policy (The Joint Commission, 2012). Nightingale Community Hospital appears to be compliant with the Joint Commission’s standards in this priority focus area. The ? nal priority focus area, RC. 01. 04. 01, which ensures that the hospital audits their medical records, has three signi? cantly mo re detailed EPs: 1.The hospital conducts an ongoing review of medical records at the point of care, based on the following indicators: presence, timeliness, legibility (whether handwritten or printed), accuracy, authentication, and completeness of data and information. 2. The hospital measures its medical record delinquency rate at regular intervals, but no less than every three months. 3. The medical record delinquency rate averaged from the last four quarterly measurements is 50% or less of the average monthly discharge (AMD) rate. Each individual quarterly measurement is no greater than 50% of the AMD rate (The Joint Commission, 2012).The organization appears to be compliant with all three of the EPs. However, the organization fails to provide documentation to reflect the interval in which audits are performed Running Head: INFORMATION MANAGEMENT AUDIT 4! on the medical records. The medical record delinquency rate also needs to be documented and graphed along with other measures of delinquency. The current graph outlining patient identification documentation errors shows data for two different years. Audit data needs to be consistent in all quality improvement graphs and reports.The lack of adequate documentation on policy and procedure for the various measures makes it difficult to accurately assess whether Nightingale Community Hospital is in complete compliance with the Joint Commission’s standards. The suggestion for the team members responsible for ensuring accurate data is collected for the Joint Commission’s future audit, is to create a spreadsheet listing the Priority Focus Areas as well as the Elements of Performance. The spreadsheet should reflect which EPs require documentation and which require a Measure of Success as well as the Scoring Category of each.The spreadsheet will help keep the data organized and the team members can quickly see what information is missing. Staying organized and thoroughly researching each performance me asurement will help ensure a successful Joint Commission compliance audit. Running Head: INFORMATION MANAGEMENT AUDIT 5!References The Joint Commission. (2012). The Joint Commission Comprehensive Accreditation and Certification Manual. Retrieved from https://e-dition. jcrinc. com/MainContent. aspx. Running Head: INFORMATION MANAGEMENT AUDIT 6!

Good Leadership Is More Important Than Good Management Essay

Leadership and management are crucial factors that determine the company’s further development. Management tries to control everything even humans, whereas leaders attempt to liberate humans and powers (Kotter 2001). Generally, the work management does is to make plan and budget, organize, control and solve the problem. The aim of management is to set up the rules. The leader’s work is to ensure the direction and target of the company, integrate all the resources, impel and encourage employees, its aim is to change, and it is obviously that this is the way leadership runs (Kotter 2001). More specially, leadership cares about the value and meaningfulness, whether the target the organization has achieved is worth or not. Leadership follows closely to humans, the dignity, value, potential and development. If management is concentrate on technology and means, procedures and methods, then leadership put emphasis on humanity and objective, the results and art (Northouse 2007). For example, management is focus on the function of power, but leadership cares the effect of enchantment. In fact, for every organization even country, they need both leadership and management. The aim cannot be achieved if lacking any one of these two. Since the leadership is playing the direction instructor role in the management process, this essay believes leadership is more crucial. Therefore, the essay will first have a literature review on leadership and management, following that, it will explain the interdependence of both two functions. Finally, it will illustrate the reason why leadership is more important through examples. Many studies have research on leadership and management from different perspective. According to Kotter (2001), the meaning of management is dealing with the assigned task, managers do key works such as planning, organizing and controlling, and then achieve the expected goal. Through management, the current organization performance can be maintained efficiently (Cuban 1988). It is certainly that in the management process, the leadership will always exhibits, but the main functions of management is preservation rather change (Bush & Heystek 2003). Both of management and leadership have their special value towards various situations, however, management deals with the technical issues while leadership deals with values (Bush and Heystek 2003). According to Kouzes and Posner (2002), leadership is the ability how the leader encourages others to volunteer to make efforts to the organization. As for leadership, it has five following styles: country club management, team management, organization man management, impoverished management, and authority obedience (Blake & Mouton 2003). Among these five styles, â€Å"team management† is proposed most. Blake and Mouton (2003) think the leadership is the ability to deal with both production and humans, and team management is the most appropriate one. In terms of Fiedler (1967), the situation has more influence on leadership. Three main situations are leader member relationship, the structure of the mission and the authority power. Different situation will show different leadership. Furthermore, all these three divisions also have impact on the leadership. Tannenbaum and Schmidt (1958) conclude four main styles, autocratic, known as the telling style, the leader takes the mission and let it known to the group; persuasive (the selling style), the leader would like to motivate the group without discussion, only through persuading them to believe the tasks is a good chance; consultative (the consulting style), the leader will consider member’s advices and their feelings when facing the decisions; democratic (the joining style), the leader will invite discussion, in this step the leader is not only a decision maker. Presently, how the organization can adapt to the fast changing society has become a critical problem for people to think about. In such a competitive era which is compete on knowledge (Bell 1999), an organization, particularly an enterprise which wants to gain the everlasting success should focus on both leadership and management, in this way to adapt to the changing world and keep the competitive advantage (Welch, J & Welch, S 2005). Although the leadership and management are diverse, both of they are very crucial to the organization and interact each other. Therefore, the organization needs both the objective view from managers and vision brought by the leaders (Bolman & Deal 1997). For achieving the vision and keeping high efficiency of the organization, it is necessary to pay great attention to both leadership and management. The interdependent relationship between leadership and management can be illustrated through balanced scoreboard (Kaplan & Norton 2005) shown in the following figure. The Banlance Scorecard (Kaplan & Norton 2005) According to the figure above, it looks into the key area of a business, external area like consumers, financial performance, internal one such as innovation and learning process. It clearly shows a comprehensive view of the two functions. Managers should use measurable methods to have a deep understanding of consumers’ demands, and leader should give the company goal with these demands. Managers are required to use any internal business strategy to let the consumer satisfied while leaders are give all the supports that reach that strategy. So under nowadays such a fierce globalized competition, every company wants to hold the consumers and market share. So the managers and leaders are pretty interdependent, with leaders are responsible for search the demand to adapt the change, and managers control the process and give advices. It is thus clear that good leadership and good management are very important aspects of an organization, however starts from the key esprit of the firm, leadership represents the excellence of the enterprise, and it could realize the value of every employee. Leadership needs sustained training and creation, it is regard as the key factors that influence the development, alternative and reproduce of an organization. Based on this understanding, compared with good management good leadership is a more critical issue. Following section will take Sony and P&G as cases to explain why leadership is more important than management. Sony is a leading firm in the high-tech manufactures industry, it first develops the memory stick and MP3 player, but its sales revenue did not performance well. And soon after the emerging of Samsung and Apple, Sony was soon surpassed by the two competitors. Samsung has more brand value than Sony since 2005, and the Ipod and Macbook from Apple are popular rather than Vaio (Chang 2008). Actually a firm like Sony who can perform on the international stage will of course have a good management within the company for until now Sony still do a very good job. And from the external environment, the different strategies Sony and Samsung takes will not lead to the different performance on its sales. Sony has the right strategy, the complete resources, the powerful energy, but the winner turns to Apple and Samsung. Why Sony could so easily be surpassed by the competitors? The main reason why such gap exists is because the company lacks of the leadership. Many enterprises failed due to the unsuccessful integration of strategy and operation. Take Sony’s competition with Apple as an example, Apple has no core technology on the MP3 player market, all the things they do is to implement the innovation with its computer processor technology. But in the contrast, although Sony has every factor to success, the wrong steps results in the lost in the MP3 player market. Sony took defensive strategy rather than offensive one, such strategy is not appropriate to its market and organizational management. There are two characteristic of current market: the rapid change of new technology and the fast depreciation of old ones. Sony actually do little effort to face the two emerging companies, the new leader team organized by the formal president of Sony could not meet their new visions. Why Apple and Samsung could win is not only because they know the market trend and importance of innovation, but also because the right vision from the leaders. The vision is not a dream but based on the careful market analysis and knowledge of current organizational situation. This is the reason Sony failed in the competition and meanwhile it also shows the more importance of leadership than management. Senge (1994) said that an efficient leadership is that the leader could change the path of an organization’s development and destiny, because every success eventually depends on the leaders. P&G, a global successful company in FMCG (Fast Moving Consumer Goods) industry, their leadership management is a good experience to learn. There has a rule in P&G, inter-dependence is a lifestyle (McDonald 2009). Every department, products and areas among the company should trust each other and closely cooperate. P&G is proud of getting the success if take other’s advices. The rule shows P&G has make a closely partnership with their suppliers, consumers, communities and employees. In this way, P&G has built an entire smooth value chain and leads to a multiple- win situation. Good leadership shown in P&G Company as following: Friendly and long-term cooperation with partners. P&G’s leadership with partners could be shown as they always built a long-term relationship. Many partners think P&G has enough respect toward its partners. The reason P&G seldom change partners is due to two reasons: first is in this way to keep the brand image, second is P&G hopes the partners should be familiar with P&G’s business, thus they can reduce lots costs and time. Innovative cooperate strategy. P&G’s another leadership performs to be creative cooperation with Wal-Mart. When many manufacturers are complained about big retail stores such as Wal-Mart and Carrefour, P&G always take an initiative position in the bargaining with the retailers. P&G make an evolution on its supply chain. They use the information technology to realize the continuous replenishment program,which manage the products by categories. The team from P&G and Wal-Mart are from many departments such as sales, marketing, operation, IT and finance, but they share the same goal. In the cooperate process, P&G carefully absorb the advices from the retailers and at the same time, P&G design some products for Wal-Mart. The two companies also intend to expand their business into other areas. Provide training and communication with employees. P&G regards people as their wealth. P&G provide systematic training program, internal promotion. Most of the management is recruiting internally; this basically increased the employee’s loyalty. Besides, P&G not only provide a competitive wages, but also its comfortable working environment. All these are the elements that can show P&G performance on leadership. P&G takes more social responsibility. Aims at sustainable management and environment protection, from 1994, P&G would release its global environment reports to the public annually. Its target is to show a clear vision of the company’s work for improving the global environment. Commitment to consumers. P&G’s belief is they produce and offer best quality products in order to improve the life of global consumers. As returns, they will first gain the leading market position and increasing profit, thus to make the society prosperity which our employees, stakeholders works and lives in. P&G put customers as the first position; they listen to their suggestions, including sales and R&D. P&G set the free call for consumers in order to keep connection with consumers, they always think and solve the problems from consumers perspective and explore the potential demands. 3E model. The 3E model of P&G is ultimately an excellent indication of their works on leadership. The 3E model includes: envision, energize, enable. Envision encourages people to have a clear plan and strategy toward their targets, concentrate on achieve the goal; find the possibility and not the limitations. Energize inspire employees to listen, understand and trust, approve the employee’s performance. Enable improve employees productivities. And also create possible conditions for employees to get success. The 3E model seems very simple but it has included everything related to the leadership. In this model, leadership is a behavior not a job. It clearly gives three missions to the managers: setting the goal, inspiring the employees, provide any helps. From all these aspects of P&G case, people can know that leadership is not just depends on one person or one group, it rely on the whole organization. And leadership not only considers for small aspects such as company strategies, but also considers more about the social responsibility it have in the society. Generally speaking, there are three outcomes of excellent leadership: -The productivity. The only results when the employees cannot finish his job on time are the waste of time and the reduction of quality. The main reason of such consequence is the uncertain guidance and follow-ups. If the leader cannot offer guidance the employees need, then the job cannot achieve the expected level. So lots of time and strength are wasted thus reduced the productivity. -The stability within the organization. As said above, the current society is based on knowledge. If the organization wants to approve the value of the employees, it should provide continuous training and developing opportunities for them. In this way to show the organizations confirmation on their value through spending time and money invest on the knowledge. The company could use such method to increase the stability of the employees and improve the efficiency. -The consumer’s satisfaction. The excellent external consumer services are based on the internal customer service. If the company could realize that the employees are the key customers for them, then they could get the chance to earn huge profit. As a leader, the company’s attitude towards the employees mainly determines whether they wish to work for the company. To care the employees give the company a chance to provide an excellent consumer services from inside-out. Bass and Avolio (1994) mentioned that the leadership should include behaviors like inspiring others, intellectual stimulation, coaching and development, respect and faith. This paper thinks, the leadership is, under the organization’s process of implement its target, the ability of the leader influence other related be led and the interaction between leader and the one to be led. The leadership itself is not only a capability but also a process. In the process, it includes the process of onstruct a binary relationship between the leader and followers, and also includes the functions leader set the organization, improve the efficiency, and leaders help organization adapt the environment, develop and innovative process.? Conclusion To sum up, good management is also an important issue concerning the organizational development. The reason why leadership is more important is that leadership is on a higher level. Take riding the horse as example; if the stableman has an excellent technique to control the horse, perhaps the stableman has management talent. But if he always goes to the wrong direction, that is to say, though the high technique of his management, but still cannot achieve the target, then he is doing the incorrect thing. Clawson (2008) said that leadership is nothing if without changes. So under nowadays a fiercely global trend competition and rapid changing of information and technology, leadership becomes more important for the organization. But only integrate the power of these two functions can, the organization develop on the right way.

The Impact of Value in Customer Relationship Management on Dissertation

The Impact of Value in Customer Relationship Management on Consultation Management Industries in Saudi Arabia - Dissertation Example The Private Sector and the Use of Consulting Services 13 2.4. Why Consultants? 16 2.5. Customer Satisfaction 18 2.6. Service Quality 19 2.6.1. Perceived Functional Value 23 2.6.2. Perceived Technical Value 25 2.6.3. Monetary Value 25 2.6.4. Emotional Value 25 2.6.5. Perceived Outcome Quality 26 2.7. Empirical Studies on Consulting Services 27 2.8. Conclusion 30 3. Methodology 3.1. Introduction 31 3.2. Research Approach 31 3.3. Research Methodology 32 3.4. Research Design 32 3.5 Respondents and Sampling Plan 34 3.6. Data Collection Procedures 34 3.7. Instrument 35 3.8. Validity and Reliability 37 3.9. Ethical Considerations 38 3.10. Method of Data Analysis 38 3.11. Methodological Limitations 39 3.12. Conclusion 39 4. Findings and Data Analysis 4.1. Introduction 40 4.2. Results 40 4.3. Discussion 65 5. Conclusions and Recommendations 5.1. Conclusions 75 5.2. Recommendations 77 Reflections 80 References 82 Appendices 89 List of Tables and Figures Figure 1. Determinants of customer satis faction 23 Results Table 1. Descriptive statistics: Outcomes of management consultancy services. 41 Table 2. Descriptive statistics: Evaluations of the quality of management consultancy services. 43 Table 3. Spearman’s rank order correlation coefficient: Company’s competitive stance vs. satisfaction and attitudes with the use of management consultancy services. 44 Table 4. Spearman’s rank order correlation coefficient: Company’s competitive stance vs. ... Frequency and percentage distribution: First engagement of management consultant services. 47 Table 8. Descriptive statistics: Attribution of outcomes because of management consultancy services. 48 Table 9. Spearman’s rank order correlation coefficient: Company’s frequency of use and experience with management consultancy services vs. satisfaction and attitudes with the use of such services. 49 Table 10. Descriptive statistics: Functional value of management consultancy services. 51 Table 11. Descriptive statistics: Emotional value of management consultancy services. 52 Table 12. Descriptive statistics: Monetary value of management consultancy services. 55 Table 13. Coefficient of determination: Value structure vs. satisfaction with current management consultant. 56 Table 14. One-way ANOVA: Value structure vs. satisfaction with current management consultant. 57 Table 15. Beta coefficients: Value structure vs. satisfaction with5 current management consultant. 58 Table 16 . Coefficient of determination: Value structure vs. outcomes of management consultancy services. 60 Table 17. One-way ANOVA: Value structure vs. outcomes of management consultancy services. 60 Table 18. Beta Coefficients: Value structure vs. outcomes of management consultancy services. 61 Table 19. Coefficient of determination: Value structure vs. evaluations of the quality of management consultancy services. 61 Table 20. One-way ANOVA: Value structure vs. evaluations of the quality of management consultancy services. 62 Table 21. Beta Coefficients: Value structure vs. evaluations of the quality of management consultancy services. 62 Acknowledgements Executive Summary The study aimed to investigate the effect of Value Creation in CRM on local management consultancy industry for finding

Survey and ethical Essay Example | Topics and Well Written Essays - 250 words

Survey and ethical - Essay Example It addresses a problem by asking what, deals with a specific population as who, apply systematic concepts in the form of how and is carried out within a given geographical coverage which defines where (Goodwin 480-1). Survey therefore solves a problem through a collective engagement of who, what, how and where. Ethics is a set of socially defined rules that guide the behavior and conduct of people in the society. It is important to note that ethics is specific to a given group of people and governs the better part of the interpersonal relations. The link between ethics and survey comes when dealing with people to carry out a specified goal. Any survey must be done alongside a specified code of ethics and practice. Ethics require that respondents are given content, sponsorship, and purpose of the survey so that each can make informed judgment of either participating or otherwise. Confidentiality or anonymity assurance to the respondents constitutes ethical standards (Goodwin 482-4). The sponsors of the survey must also be given clear information on any possible hitches so that they are aware of any possible errors hence elimination of

Art in South Africa Research Paper Example | Topics and Well Written Essays - 2000 words

Art in South Africa - Research Paper Example From the early days of colonization by the Dutch, then the independence from the British, the apartheid era from 1949 to 1989 and the post apartheid era, art in South Africa has been hugely diversified in terms of subject and matter. The population in South Africa is hugely diverse when it comes to the issue of race. The leading races found in South Africa include Blacks, Whites, Indians and Coloured’s. The role of race in South African Art cannot be ignored as it has had a significant impact and resonates in Most of the South African artists work. An exhibition of South African artwork from the 19th century to modern popular art pieces will take place at University Gallery for students, faculty, and staff attending Indiana State University. The exhibition will run for one week in celebration of the South African Art Struggles during the apartheid period. The art exhibition will run daily for the seven days starting from 12pm to 5 pm and later on Guest artists from South Afric a will take to the podium and share their experiences on the history of art in South Africa. Objectives The history of South Africa has been told through many forms. However, art is one of the forms that captured the history of the country since Ancient times. Students in the university will have a better understanding of South Africa history in the eyes of different artists, through different races and lastly through different forms of art media. The history of art itself in South Africa is an intriguing one, and in holding the exhibition, cultural understanding of South Africans will be achieved. At the end of each exhibition and lectures, students and lectures will fill single cards to determine the impact on students. Context The audience that this exhibition target includes students and lecturers from different faculties at Indiana State University. The university population is composed of students from different cultural background. Knowledge on the different cultures is essen tial for each student and faculty individuals in the university. This will help in understanding other people’s culture while at the same time ensuring that there is cohesion in the University population. Students need to learn beyond their own culture and this art show will be  enable better understanding of   differences in other cultures. South Africa has a rich cultural background and those who wish to have future dealings in South Africa will find the exhibition particularly educative. Community Connections For the exhibition to run smoothly volunteers from the student body will be required to ensure that security and issues of mobilizing and ushering in guests are taken care of. The transportation of the artwork will also require students and other volunteers. The University Gallery will need to be cleaned daily.   Preparations for the lectures by the various guest artists has to be done. The help of the student community will be beneficial to ensure that the exhi bition is a success. Budget The exhibition will require funds to help transport various south African art pieces from Art galleries around the university. The galleries will also need some amount of money to be paid so that they can lend the paintings and other art pieces. This will be achieved by organizing fundraising events to help collect enough money. The South African consulate will also be approached to offer the sponsorship of

Research the roles of African Americans in the military history of Essay

Research the roles of African Americans in the military history of World War I. How were African Americans recruited How were t - Essay Example This paper seeks to discuss African American soldiers’ role in the military history of the First World War, starting with the process of recruitment, moving along to their experiences in the armed forces, as well as in combat, and finally exploring the psychological impact it had on African Americans, in addition to their view of racial discrimination. 2.0 African Americans and Recruitment In the spring of 1917, The United States of America had to face a war of unsurpassed magnitude, requiring it to harness all its resources -- material, intellectual, and human. Hence, this was the mobilization of the colored people as a part of the country’s line of defense in the First World War (Williams 15). However, the path towards the fulfillment of their patriotic duty was not paved clear. Opposition in the person of members of the senate and southern democrats existed (Orr 90). The aforementioned officials resisted the idea of including African American draftees in the armed fo rces of the United States. Senator James K. Vardaman was adamant in his idea that millions of armed colored men served only as an unparalleled peril to the South (Ellis 11). However, because of black leaders’ efforts, 367,710 blacks were drafted (Orr 90). These African American draftees consisted of a variety of professions from common workers and farmers to physicians and attorneys. They were issued drafts on the months of June and September, and were ordered to join the 1,200 enlistees in Fort Dodge, Des Moines, Iowa in a Colored Officers Training Camp, regardless if they were willing to do so or not (Lentz-Smith 41). The aforementioned training camp was made possible through the resoluteness of the National Association for the Advancement of Colored People (NAACP) in pushing for the setting up of a training school for African American officers (Orr 91). 2.1 African Americans in the Armed Forces and in Combat African Americans’ participation in military defense was a n unheard of concept even if it was in service to America (Lentz-Smith 21). Majority of white people greatly opposed this on the premise that colored people could not be capable soldiers (Williams 2). Some even went so far as to consider the colored man as more like a farm animal such as a horse instead of a man; an example was Ely Green who decided to enlist in the war upon hearing that very discriminating statement from white farmers (Lentz- Smith 38). Even with their entry to the armed forces, African Americans experienced the said discrimination. 200, 000 of those black soldiers were relegated to the American Expeditionary Force and were assigned labor functions -- something as menial as digging up trenches (Roberts and Tucker 2318). Hence, the reality of shouldering shovels in place of guns (Williams 2). The Navy further highlighted this by only including black men as mess boys or attendants. However, no such emphasis compared to the Marines’ complete rejection of them ( Roberts and Tucker 2318). Racial discrimination was underlined in what is now known as the Battle of Anniston. The soldiers of the Third Alabama Colored Infantry experienced such blatant discrimination as they were driven back to camp by white military men and civilians when they went out on their first night there. They endured this

Dicrimination of diabetics in the work field Essay

Dicrimination of diabetics in the work field - Essay Example There are two major types of diabetes, Type 1 and Type 2. Type 2 diabetic, also known as non-insulin-dependent diabetes, is comparatively high among diabetes and caused because of insulin resistance, primarily owing to obesity, with insufficient production of insulin by the body. That means, the pancreas does not produce the required amount of insulin or the cells in the body do not respond to the insulin, or both. Type 1 diabetic, also called insulin-dependent diabetes or juvenile diabetes, is caused by autoimmune damage of the beta cells of the pancreas which produce insulin. The food a person eats is broken down through the digestive process into glucose which then passes into the bloodstream and the hormone called insulin allows the glucose to enter in the cell for the normal metabolism the body. In normal person, the pancreas produces the right amount of insulin required for the body. But, if the person has diabetes, the pancreas produces little or no insulin, or the cells do not respond normally to the insulin. Glucose builds up in the blood, not able to enter in the cell because of insufficient or no insulin, flows into the urine and passes from the body unused. Therefore those patients need insulin from an out side source for the metabolism of the cell and in turn for survival (Health Encyclopedia, 2007). The cause of Juvenile Diabetes is basically one’s immune system that it not only protects from the attacks from an external virus but some time goes on to attack particular cells in the pancreas called beta cells which is responsible for the production of insulin. The function of the beta cells is to metabolize carbohydrate. Once this process is hampered, glucose begins to build up in the body leading to the process called acidosis and the body turns on its self yet again and starts eating its own cells. Since the beta cells in the pancreas are damaged due to immune system of the body, production of insulin is stopped,

Jennifer and the Wine Merchants Assignment Example | Topics and Well Written Essays - 1000 words

Jennifer and the Wine Merchants - Assignment Example With regard to Jennifer and the Wine Merchant case scenario, the Wine Merchant is the offerer, as the company makes an offer of consignment of French wine to Jennifer and Maggie. The two who are the recipients of the stated offer are the â€Å"offerees.† Jennifer accepts the offer and sends her consignment letter through the post office, while Maggie sends her acceptance communication through the fax. The decision to accept the offer creates a binding agreement between the both Maggie and Jennifer and the Wine Merchant (Ruff 2007). However, Jennifer’s acceptance letter delays for seven days due to strike, this complicates the issue as she had to send the acceptance within 5 days. Maggie however sends her acceptance through fax and its is received immediately, and consequently accepted (Riches and Vida 2011). Jennifer’s Case Jennifer’s case invites three fundamental questions. First, did Jeniffer, the offeree, miss the specified deadline as stipulated by th e Wine Merchant, the offerer. Second, is it possible for the offerer to cancel the acceptance letter between the time the offeree sends it sent and the time the offerer receives it? Lastly, did the offeror make the offer by mail? Thus in Jennifer and the Wine Merchant’s case scenario, there are at least four probable answers. First, when the offereer accepts the offer; When the offeree sends (posts) the acceptance letter; When the offerer received the letter of acceptance; When the offeror is aware of the acceptance. The most significant reactions are the first and the fourth one, which depict â€Å"offer† and â€Å"acceptance.† The English Law provides that a binding agreement exists if an offer and acceptance, in which case the offeree accepts an offer made by the offerer. Concerning Jenniffer and the Merchant’s case scenario, the English Law suggests the emission theory in the â€Å"postal rule†. However, its manifestation is also limited. In th is way, it only becomes applicable when it was reasonable enough that the offeree uses post as the means of accepting the offer, and whether the acceptance letter was posted properly and whether it didn’t create â€Å"manifest absurdity and inconvenience.† Maggie’s Case Unlike Jennifer, Maggie sent her acceptance letter through the fax. Maggie’s acceptance was accepted. Maggie’s case is different from Jennifer as they used different media to communicate their acceptance. According to the English Law, if an offer is accepted by fax, it will be deemed as accepted as the offerer’s fax machines prints it out, regardless of whether there is someone to receive it or not. Posting statute does not affect to acceptances by instant forms of communication such as fax or telephone. In the case â€Å"Entores Ltd v Miles Far East Corporation [1955] 2 QB 327, the court decided that the posting rule doesn’t apply to acceptances by telex as it is an instant form of communication† (Entores Ltd v Miles Far East Corporation [1955]). Thus the principle that acceptances occur once communicated apply can be applied to instant communication forms. Wine Merchant’s case Indeed, the Wine Merchant can be argued as having sent Maggie and Jennifer an offer and not an invitation. The law interprets invitation and offer differently. An invitation, unlike an offer, indicates an individual’s willingness to negotiate a contract. It can be defined as a communication of a pre-offer. In the case Gibson v Manchester City Council [1979] 1

Mother Tongue Essay Example for Free

Mother Tongue Essay Today we live in a society that is often called a salad bowl. It is called a salad bowl because it consists of various different people from various different backgrounds. We all live together in a society, but we still retain our own distinct flavors which helps to contribute to the richness and diversity of society. Unfortunately, today we also live in a society in which some of these groups are marginalized and looked down upon by others. Hence, often times as individuals we feel the need to compromise the way in which we communicate our ideas so that we can appeal to the views of the majority. Two authors explore how their attempt to compromise almost caused them to become detached from their roots. In Mother Tongue, by Amy Tan, Tan talks about growing up as a young child in America and learning the English language. She speaks about growing up as a writer and her mothers imperfect diction which had a major influence on her. On the other hand, In her essay, Censoring Myself, Betty Shamieh talks about being an American playwright and having to censor herself because of how her work was viewed. Both authors explore the influence that their background had on their ability to express themselves. As individuals we should not be afraid to express ourselves because of our differences, rather we should use our differences and show how our distinctions make us very unique. Firstly, In Mother Tongue, Tan talks about how her mothers limited English diction skewered her perception of her mother. Tan mentions how, Like others, I have described it to people as broken or fractured English (Tan 273). This shows how Tan viewed her mothers English speaking abilities. She describes it as if her mother spoke damaged English, which needed to be mended or repaired. For Tan it was imperative that she spoke proper English and used proper diction, thus she was ashamed of her mothers English. Tan fell under the impression that her mothers English speaking abilities reflected the quality of what she had to say. Since her mother expressed her words in an imperfect manner, tan believed that her thoughts were also imperfect (Tan 274). Her perception was also supported by how people in society responded to her mother. Tan states that people in  department stores, banks, and restaurants would not take her mother seriously. They would provide her bad service, pretend not to understand her, or act as if they were mute (Tan 274). This further contributed to Tans feeling of embarrassment and shame towards her mother. Tan also describes an incident in which her mother went to the hospital and was told that the hospital had misplaced her CAT scan. The hospital did not show any remorse for losing the scan, nor did they assure her that they would locate it, that is until her mother had Tan speak to the hospital (Tan 275). As a reader this shows us how language is perceived and the role that it plays in the lives of individuals. For Tan it was imperative that she was able to blend in and be like others, so that she wouldnt be ridiculed. Luckily, she was able to realize the positive influence that her mothers diction bought her. Furthermore, Tans mother teaches her to think in a different manner than the other children in her school. Tan states that her developing language skills were influenced by her family and in this case her mother, hence it affected her results on achievement tests. Since her mother taught her to think differently she was unable to perform as well in English as she did in math and science. Later Tan realizes the value of this different systematic way of thinking and it contributes to her rebellious nature towards her teachers who suggested shed be much better in engineering, accounting, or anything else than English, since she was of Asian descent. She decided to challenge this stereotype, and thanks to her mother became a writer, who didnt write using challenging diction that required a lot of thought, but rather diction that could be read and understood by audiences such as her mother. This is the reason she starts writing about her mother: â€Å"I wanted to capture what language ability tests can never reveal: her intent, her passion, her imagery, the rhythms of her speech, and the nature of her thoughts† (Tan 277). She acknowledged the richness that her mothers heritage provided her and then she decided her first reader and critic should be her mother. Overall this taught Tan that she didnt need to compromise to the high caliber and complexity of the English language, but rather she could express her thoughts in a simplistic, yet effective way which could be understood by everyone. In her essay, Censoring Myself, Betty Shamieh talks about being an American playwright and having to censor herself because of how her work was viewed by others. She states: I have been censored in many ways. But I think the most overt example of censorship I have yet faced is my experience with a project called the Brave New World Festival (Shamieh 294). For the Festival she wrote a monologue about being the sister of a suicide bomber in mourning because she was unable to prevent his vicious act of terrorism. Her approach towards writing this play was to promote anti-terrorism, but due to the harsh tragedy of 9/11 she felt that there would be some potential backlash. When she was asked to perform her monologue at the Brave New World Festival, she was very skeptical of being criticized, thus she asked a famous actress named Marisa Tomei to act in the play (Shamieh 295). Post 9/11, president Bush let it be known on national television that he thinks citizens better watch what they say (Shamieh 294). This shows the amount of tolerance that was granted towards individual expression post 9/11, where anything that was said could be viewed in light of terrorism. As an Arab American Shamieh acknowledged that her work would be a source of criticism, but she felt the need to express her view and in doing so had to compromise so that she could get her play preformed. Moreover, Shamiehs play was ridiculed for its content, so being afraid of losing her spot in the festival she produced another piece that could be preformed. This shows the censorship she faced with her work and her need to compromise her writing so that it would appeal to the majority. Shamieh states that: Arab American artist are largely faceless in this country and I felt that, by dropping out, I would be helping those who are trying to keep it that way (Shamieh 295). This portrays Shamiehs want to express her views and to represent the Arab community, whos voices were neglected. Essentially she was trying to give a voice to the voice less. She later presents a story about an Arab-American girl who ends up on a hijacked plane and talks the hijackers out of their plans. Once again her intent was to promote anti-racism, but in a humorous way, yet her new play was not only censored, but this time completely taken out of the festival. This shows the ability individuals had in being ab le to express their ideas. Being an  Arab American, Shamieh had the right to express her views, yet despite this, her work was viewed under a wrong light and taken out of the play. This taught Shamieh that as individuals we will often face censorship for many reasons, whether it may because of our race, ethnicity, gender, sex, etc. For Shamieh, this experience taught her to write about the things she cared about, the things that represented who she was. She acknowledged that she was censoring herself by not producing a play about the Palestinian experience, which was a huge part of who she was (Shamieh 296). As individuals we will often face criticism from others, but the important thing is to express our voices so that we can communicate our ideas and portray ourselves under a proper light. Hence, often times as individuals we feel the need to compromise the way in which we communicate our ideas so that we can appeal to the views of the majority. Authors Betty Shamieh and Amy Tan were both subjected to trying appeal to others. They both explore how they found themselves and attempt to tell readers to express their individuality. As American citizens, majority of us come from different backgrounds which gives us a broader perspective. We should try not to forget our roots and neither should we become entrenched in trying to appeal to others who see us under a different light. We as individual bring about diversity and cultural richness to America, hence we should not be afraid to communicate our ideas in a manner that represents who we are. When we constantly feel the need to compromise we often lose our identities and our own unique individuality. We are discrete individuals and we should utilize our differences, rather than trying to hide or forget them. If we do not s tand up and express our perspectives then others will express them for us. So, thus we need to communicate our ideas in an effective manner, while still retaining our original flavors in the salad bowl. Works Cited 1) Neweib, Janice. Mother Tongue by Amy Tan. The Mercury Reader: A Custom Publication. New York: Pearson Learning Solutions, 2011. 271-277. Print. 2) Silverman, Jonathan, and Dean Rader. Censoring Myself by Betty Shamieh. The World Is a Text: Writing, Reading, and Thinking about Visual and Popular Culture. Upper Saddle River, NJ: Pearson/Prentice Hall, 2011. 294-296. Print.

Important Functions of Management

Important Functions of Management What is the meaning of nature of business? It means the type or general category of business or commerce which are describing. Mr. Steve Low is a manager who is working in Tahan Insurance Company. He has about 32 years working experience in General Insurance Industry attached with 4 International and Local General Insurance Companies. Mr. Steve Low has 2 years experience working as marketing executive, 20 years as Branch Manager and 10 years as Vice president for southern Region of Penesular Malaysia. Its product includes fire insurance, motor insurance, personal accident insurance, marine cargo insurance and more. For an example, if you buy fire insurance, it can help to cover loss or damage to the stocks and other contents such as fire, lighting and domestic explosion, aircraft, earthquake and volcanic eruption, storm, tempest, flood, explosion, impact damage(including own vehicle)bursting or overflowing of water tanks apparatus or pipes, riot, strikes and malicious damage. Why we need these services? According to Mr. Steve Low this services can provide prompt and immediate services to both our intermediates and the customers. The channels of distribution are through their intermediaries i.e. General Insurance agents, insurance brokers and direct corporate clients. The level of technologies used computer to operate the business. The organisation structure means that the way an organisation arrange people and jobs so that its work can be performed and its goal can be met. The organisation structure of insurance can be divided into three offices which is shown in the diagram below. Each organisation has different jobs and character that they need to be responsible in the things that they take part in. Employees are responsible to define what they do and report to their manager. So that, the branch offices manager will report to regional office and regional office will report to head office. The strength of the company is it has various type of insurance i.e. about 60 insurance products to offer to the market. It has strong leadership in the management level, hardworking and delicate staff to support the organisation. It also has strong channel of distribution to achieve our management goal i.e. big teams of insurance agency force and insurance brokers support and strong base of corporate client. In addition, it also provide prompt and immediate service to our intermediaries and clients i.e. we expertise our service on both policy issuing and claims settlements. Thus, the benefit is it has 24 hours and worldwide protection for accident death and permanent disablement. Furthermore it will also have medical expenses, bereavement allowance, hospital income, travel allowance, ambulance fees, cosmetic surgery resulting from accident and more. Moreover, the weakness of the companies is it high staff turnover due to stiff market competition in labor force. Planning In an organisation, planning is considered one of the most important and major functions in managing a firm. Planning establish goals and objectives to pursue in the future period. The function of planning spans all levels of management from top managers to middle managers. Top managers are involved in strategic planning which sets board, long range goals for the organisation. These goals are the basis for short range, annual operational planning during which top and middle managers determine a specific department objective that may help the organisation to make progress towards the broader, long range goals. Planning usually includes the word where, why, how and what. For example, where you want to go, why you want to go there, how you will get there, what do you need in order to get there and also how will you know if youre there or not. A good planning means good stewardship. Each success in any ventures requires careful preparation and organises planning. Without proper planning and preparation, we are about to fail in whatever we do. Besides, a good planning also helps to conserve natural resources and it will also save your efforts, time and money. Managers plan involves setting up goals and objectives, and defining the actions which is necessary to achieve the goals, in light of the situation. That is, the situation must be analyzed or understood and the appropriate goals and actions must be determined in order to take advantages of opportunities or to solve problems. Managers throughout the organization must develop goals, strategy and operational plans for their work groups that contribute to the success of the organisation as a whole. Setting goals for company helps manager to guide their team mates to obtain success. Manager does not only set goals for the employees but the goal that is set has to be explained thoroughly to the employees so that it helps the employees to understand the importance of the goals better. These goals which are set for the employees can help them to build a friendly team environment in the workplace. An effective goal setting can be a difference in between meeting a deadline for any crucial proj ect and falling short of success. Goals and objectives provide the organisations with a guarantee that can determine a course of action and further guides them in preparing for changes in the future. A goal is defined as a future state which an individual or an organisation strives to achieve. For each goal that an organisation sets, it also includes an objective. An objective is a short term vision and mission with measurable results. Without a clearly organised goals and objectives, organisations will face problems coordinating activities and forecasting future events. There are four basic functions of organisational goals which is they provide guidance and direction, motivate and inspire employees, facilitate all plannings, and help organisations to evaluate and control performances. Organisational goals not only help the organisation to plan for the future, but it informs all the employees where the organisation is going and also how it plans to go there. When employees are needed to make important and tough decisions, they can refer to the organisations goals as guidance. Goals promote planning in determining how goals will be achieved. Employees usually set a goal in order to satisfy their needs; therefore goals can motivate employees and increase job performance. Evaluation and controlling will allow the organisation to compare its actual performance to the organisation goals and then make any adjustments if necessary. Why is it important for a manager to set goals? This is because goals can affect individual performance through four mechanism s. Firstly, goals can direct actions and efforts towards goal related activities and stay away from unrelated activities. Secondly, goals energize employees. Employees will put in more effort in challenging goals compared to easy goals. Thirdly, goals can affect persistence. This is because employees exert more effort to achieve high in challenging goals. Fourthly, goals can motivate employees to make use of their exist knowledge to obtain a goal or acquire the knowledge which is needed to do a task. Goal setting attributes is one of the subjects of extensive research. Examples of the four attributes are difficulty, specificity, commitment and acceptance. There is a study which shows that there is a direct relationship in between goal specificity and employee performance. Less ambiguity is involved and higher performance is obtained when the goal is made more specific. When employees are given do your best goals, they do not have any external reference to refer in which they can measure their own performances. For example, a manager tells a sales person to do the best you can is an extremely unclear stated goal that will not increase performance. However, if a manager says increase sales by 10 percent is a much more specific and clearly stated goal that encourages high performance because the employees had all the past sales record as their reference? Goal difficulty also has a direct relationship with performance. Studies show that more difficult goals lead to higher performance s, as long as the goal which is set does not become too difficult that employees perceive them as impossible. Manager should not set any unreasonable goals for the employees because unreasonable goals frustrate rather than motivate the employees. On the other hand, a difficult but realistic goal does not only increase performance but also motivation. Research states that employees are highly motivated when the probability of obtaining a specific goal is more than fifty percent. A manager must also set individual performance objectives for the employees. Setting performance objectives per employee is an important part in management which allows organisation to achieve strategic goal by dividing it into several numbers of sub-goals. There are a few steps in individual performance objectives set by the team leader or manager which is appoint and conduct a meeting with each employees to describe his or her job and tasks, address and create a list of responsibilities for the employees, and develop adequate individual performance objectives based on the employees major functions and responsibilities. An employee asks her supervisor for feedback on a recent initiative which she developed for the department. The supervisor responds, It seems fine, but it turns out that it is not what the manager wants them to do. The supervisor meets with one of his staffs and informs her that she is behind in her work and needs to process a minimum number of items in a day, no excuses. These examples clearly illustrates situations that may arise when an organisation have not develop a performance management system. Lack of clarity in develop the staff goals, lack of alignment between employees goals and organisations goals, lack of communication on priorities, all these situations can be avoided through the effective implements of a performance management system. In the interview for our coursework, the planning process in TAHAN insurance company is their key success in their organization for achieving goals. Besides that, planning is also a blueprint of the organization goals. Planning is a step or procedure of how to achieve the objectives for the organization. On another hand, their planning also look into the main power and resources which the company have in order to distribute the job function to each individual or department to achieve goals. Lastly, planning helps them to identify who is responsible for the targeted goal to achieve. Organising What is organising? Organising is one of the four overall functions tend to include essentially everything that managers do in the management process. Organising involves determining the tasks to be done, which will do them, and how those tasks will be managed and coordinated. Managers must organise the members of their work groups and organisation so they information, resources, and tasks flow logically and efficiently through the organisation. Organising also includes defining and assigning authority and responsibility for decisions to enable tasks to be carried out effectively. Issues of organisational culture and human resource management are also related to his function. Organising is very important to a company and when it comes to business leadership, this will be one of the most important functions that process in a company. This function has been creating to help company running with a perfect condition. This can help a company to organise more perfectly and nicely. If a company without these important functions, a company will lose control and occur many problems that prevent a company increase volume of profit in the market. So, to prevent this kind of incident happen, they create this function to solve all these problems. How does a manager utilize the resource to meet the objectives? Actually, the role of a manager is very hard. He needs to ensure that all resources are aligned to business strategy. Besides that, a manager also needs to ensure that this strategy are effectively and efficiency. Responsibility is also important to a manager because this also include the line management and development of employee. These occur to make sure both achieve organisational objectives and for employee personal are growing. Managers skill can be divided by two main categories which are performance management and line management. In performance management, a manager needs to perform some additional tasks such as: organisation design, role definition, hiring employees, goal setting and delegation, planning and resource allocation, decision-making, and communication and reporting. In the organisation design, manager need to make sure that the organisation design is fit for purpose in order to support the effective execution of business strategy. In role definition, a manger must be well defined including skills, capabilities, knowledge, purpose of the role, key accountabilities, responsibilities, and experience needed to perform the role. As a manager, hiring employees is important. Manager has to be diligence to find employees by search, select, interview hire and retain suitable employees to make company earn more profit. In the goal setting and delegation, a manager must have skill to setting SMART objectives, which are Specific, Measurable, Achievable, Results-Oriented, and Time-bound. These performance objectives can bring success to a company and should be explicit, written and agreed to make sure that both parties understand what is expected and what will be a successful outcome. Planning of work and aligning is part of manager work. Manager must do it with a strategy and business priorities way to make sure that works gets done in time and perfectly. As a manager, a lot of decision-making occur. Manager must take many different decisions from different type of works and make sure all work are done it without any problem occur. If managers work facing a problem, as a manager, he or she must solve these problems to complete all works. In communication and reporting skill, manager must have a clearly communicating skill compare to other senior managers. It is because manager is always head of those workers, so as a manager, he or she must have this skill. As a manager, he or she needs to motivate their employees. This can help to motivated and engaged them to perform a well and excellent performance. A manager should organise his or her worker to feed back any comments. This can help manager to know staffs better and build a strong relationship between staffs and manager. In the development, manager must able to identifying areas of growth such as content knowledge, skills and behaviors. Besides that, manager should agreeing with employees development steps and providing the necessary support to help them. So, they will make it happen such as paying for training, giving time off or providing on-the-job training opportunities with new projects. At performance appraisals, manager must perform evaluation that should happen formally. It is because there must at least annually and regular interim appraisals such as quarterly. At performance improvement, manager must understand appropriate and then provide them training, support them, mentoring them or coaching them as needed to help employees achieve an appropriate level of performance in order to reach the goal. Besides organising, a manager also needs to have planning, leading and controlling skills. These skills are very important to a manager as well as a company. Without these skills, a company will not survive in the battle of market. Then, the company will lose to other competitors and facing bankruptcy problem. So, a company must have a good manager with good skills to archive the successful in the battle of market. Organising is a basic needed for a manager. Without these useful skills, the person cannot become a good manager because it will lead the company to failure. So, as a manager, he or she must have these skills in order to help company earn more profit. In other words, manager MUST acquire all these skills in order to become a good and skillful manager in a success company. What are the common resource utilization problems faced by a company? There are three key areas which a manager needs to focus on. These three keys are knowing , doing and measuring. There are some causes in knowing. The first cause is because the manager does not know the utilization rate for yesterday and today, much less for what will be forecast tomorrow. Second cause is the manager does not know what the percentage of billable employee is until the end of the month. In order to cure this, managers need to have real time reports which shows utilize rates and historical trend by individual or company. However, there are also some causes in doing. The causes in doing are billable employee does not have any access to schedules, that is why they cannot see changes or make updates. Therefore, the company must supply a robust mobile device for employee to allow 2 way updates and continual synchronize. Lastly, the causes in measuring are managers cannot see utilization over a period of time, by employee or company. To cure this, managers must make sure that employee reports show utilization, realization and billing against quotas. Leading As one of the four functions of the management, leading can be both extremely important and challenging. Leading is very important for a manager as a manager needs to lead the employees in the company in order to let the company become more successful in the market .A manager should also strive to become an inspiration to the rest of the employees .In this case , the employee will only follow and respect the manager . A manager that is an inspiration means that the employees will follow the manager because they believe in what the manager is doing and they will try to help the company to archive its goals .Finding ways to inspire employees is also means that coaching them and motivating them to succeed as integral parts of the company. On the other hand, the ways that a manager leads will greatly affects the employee morale within the department and company as a whole. Managers should create a climate that encourages new ideas and employee input. This will let the employees feel that they have a say in the company and they will willing to share ideas and attempt to find better ways to improve the process .For example, a good manager will reward the employees with monetary or benefits incentives if they can increase the output of the product .Another idea is a treasure box of goodies. Manager can set a goal early in the week and employees who meet the goal by the end of the week are allowed to take a prize from the treasure box. Besides that , when during the meeting , the manager should also praise the employee who are doing well in their jobs .This will let the employee become more aggressive in their job in order to let the manager to praise them more as when the manager praise them , they feel happy and also fee l proud among the other college . This can also make the other employee become more aggressive when they saw the other employee was praise by the manager as they also want the manager to praise them. Communication skill is very important between a manager and an employee. An effective leader must also have an effective communicator. If a manager does not have a good communication skill, he or she will easily have quarrel with their employees and he or she will have a bad relationship with their employees. This will affect the process of the company when a manager is selfish and do not like to communicate with the others .On the other hand, a manager that shares information and lets employees know the latest news in the company is someone that is deemed trustworthy by his or her employees. Besides that, a manager should always have a good relationship with the employees. For example, the manager can plan some activities for the employees in the company, such as family day, gathering, or party. These activities can let the relationship between the manager and the employees become better and they also know each other better .Besides that, the manager can also know more about the fam ily background of the employees. Moreover , a good and effective leader will inspire his or her employees ,which allows those employees to feel that they are making a meaningful contribution to the company .The employees will also work harder for the company and also take more ownership in their job position .This can mean happy customers and a higher level of customer service . A great leaders in an organisation will affect the employees they supervise .Besides that, they also inspire others employees in the other part of the company .This will make the whole company become more effective. Effective leadership is infectious and it should be spread to as many areas of the organisation as possible. By doing this, will result in a highly-coordinated effort to please both customer and employees. A good leader must also be understanding towards their employees .For example, when one of the employee have some personal problems and they could not come to work for a week , as a understanding manager , we must understand he or her problem and also pass his or her work to other employees . This will let the employees feel that the manager is understanding and is also a good manager .They will also be more loyalty to the company when they feel that they work for the right company. Besides being understanding, a good leader should also be caring and helpful to their employees. For example, when one of the employee family member met an accident, need a sum of money, the manager should help them to collect donation and also comfort them. This will make the employee feel that his or her boss is helpful and caring towards them .The employee will also feel grateful to the manager and also try to repay his or her kindness by doing a good job in their work. When the other employees see thi s situation, they will feel that their manager is a kind, caring and also helpful boss. A leader is also the model among the employees. He or she has to show a good example to the employees in order to let the employee to follow their steps .For example. a leader should come to work at an earlier time .When the employee saw their manager is earlier than them , they will also learn from him or her . Other than being a role model , a leader must also be responsible for what he or she and the team had committed .For example , when the employee have done wrong something , the manager have to be answerable to the management . After interviewing the manager in TAHAN insurance, we knew that the manager use motivation to lead the employees, as motivation is the key factor to drive the team member to archive maximum height in the operation. Besides that, a good manager should exercise the leader by example to the team member by showing them that they are getting a full support from their manager. To get a good relationship with the team member, the manager has to work hand in hand with the team member. On the other hand, a manager should help the employee to solve the problem that they encounter. The manager should also guide the team properly in order to meet the target of the organisation. A responsible manager should also keep a sharp eye on the companies daily operation. The manager must make sure that the company is operationing well. In addition, the manager should also exercise rewarding system to team member who did well or archive a good result in their work. By comparing the two theory and study case, we can compare the functions of the manager. In theory, manager use inspiring to lead the employee, while in study case, the manager use motivation to lead the employee. Besides that, manager becomes the role model of the employee in the theory while the manager becomes the role of example in front of the employee in the study case. Other than that, in theory, manager have to have a good relationship with the employees, while in study case, manager maintain a good relationship with their employee to ensure that they archive the organisation goals. As a conclusion, leading is very important to a manager as he or she need to lead a company with a team of employees. Besides that the manager has to have good communication and relationship with the employee. Without leading, the whole organisation will not be successful as the employees do not listen to the manager. Therefore, a manager must lead their employee well to ensure that they met the company goals and also make the company famous in the industry. Controlling In theory, controlling is one of the function of manager which it is important that this function can helps to check the errors and to take the corrective action so that deviation from standards are minimizes and stated goals of the organisation are achieved in desired manner. In management controlling can be define as the process of regulating organisational activities so that actual performance conforms to expected organisational goals. The phases of controlling are anticipating the things that could go wrong and taking preventive measures to see that they dont, monitoring or measuring performance in some way in order to compare what is actually happening with what is supposed to be happening and correcting performance problem that occur which this is the therapeutic aspect of control. Examples of controls are delegation (accountability), evaluation (performance), financial statement (budget management) performance management (observation and feedback), policies and procedures (beh avior in workplace), quality control and operation management and lastly risk, safety and liabilities. There are four important steps in controlling which is establish standards to measure performance, measure actual performance, compare performance with standards and take corrective actions. Establish of standard is the first step in controlling as a standard is a unit of measurement that can serve a reference point for evaluating results. Manager should exercise control by comparing performance to some standards and goals. There are a few type of standard which are tangible and intangible standards. Tangible standard are clear, concrete specific and generally measurable while intangible standard is relate to human characteristics which are not expressed in terms of numbers, money, physical qualities or time. It can be desirable attitude, high morale, ethics and cooperation. Tangible standard consist of four standards which is numerical standards, monetary standards, physical standards and time standards. In numerical standards, it can be expressed in numbers of item produced, absences, percentage of sales and etc. Monetary standards can be measured in terms of money which is profit margins, cost and etc. Other than physical standard can be categorized by quality, durabi lity, size, weight and other factors related to physical composition and lastly time standards can refer to the speed with the job is to be done like the project completion date. Measure actual performance is the second step as it ensures that it complies with the established standards. Most of the organisations will prepare formal reports of performance and weekly meeting to measure how the manager performs. These measurements should be related to the standards set in the first step of control process. For example, if sales growth is a target, the organisation should have a means of gathering and reporting sales data. The measure of actual performance can be done by personal observation, written or oral report about employees, automatic methods and inspection, test or samples. Comparing performance with standards is the third step as this step compares actual activities to performance standards. When the manager read the computer reports or walk through their plants, they identify whether actual performance meets, exceeds, or falls short of standards. Typically, performance reports simplify such comparison by placing the performance standards for reporting period alongside the actual performance for the same period and by computing the variance. That is the different between each actual amount and the associated standard. Taking corrective action if necessary is the final step in the control process. Adjustment, fine-tuning, and perhaps drastic action may be necessary to pull off important tasks or to maintain standard. When performance deviates from standards, managers must determine what changes, if any, are necessary and how to apply them. In the productivity and quality-centered environment, workers and manager are often empowered to evaluate their own work. After the evaluator determines the cause or causes of deviation, he or she can take the fourth step which is the corrective action. There are some few examples of corrective actions which are making a decision to retrain a new employee whose performance has not progressed as expected, shifting several employees from their normal jobs to help meet a deadline on another job, counseling an employee whose performance has recently been below the standard, reprimanding an employee for failure to adhere to safety rules and shutting down a piece of eq uipment for maintenance after defective output is traced on it. Characteristics of effective control system consist of controls need to focus on appropriate activities, controls should be timely, controls must be cost effective, control should be accurate and concise and control should be accepted by people they affect. Control needs to focus on appropriate activities mean effective controls must focus on critical factors that affect both the individuals and the organisations abilities to achieve objectives while controls should be timely can define as information needed for comparisons and control purposes need to be in managements hands in order to make effective corrective action. Delays in generating, gathering or disseminating information can prolong the occurrence and extend of deviation. Other than that control must be cost effective as this benefit of using appropriate controls should be worth their cost of installation and operation. Too much of control can be worse than too little. The key is to provide appropriate for the situation and provide saving greater that the cost involved. Moreover control should be accurate and concise as control must provide information about operations and people in sufficient quality and quantity to enable managers to make meaningful comparisons to operation standards. As with control, too much information can be as bad as too little. Lastly controls should be accepted by the people they affect as controls and their applicability to specific situations should be communicated clearly to those responsible for implementing them and to those who will be governed by them. In the interview for our coursework, the controlling in TAHAN insurance is manager should follow up closely on the daily basis on all the departments operations to ensure that they have achieve their goals, service standard and KPI (key performance indicators set by the company. Other than that, weekly marketing meeting should be conducted to monitor the marketing activities and marketing result from each marketer. To identify the problem area arises from the marketer and assist them immediately to resolve in order to achieve immediate results. Furthermore, emphasis on result orientated to all departments or individuals to achieve goals and conduct weekly product control meeting in order to improve their financial standing. By viewing both theory and the case study, we can compare one of the functions of manager which is controlling. Manager use controlling to identify the problem area arises from the marketer activities in the case study while in theory manager also use taking corrective action steps to identify the problem that happen in the organisation. Other than that, in

There is No Ghost in William Shakespeares Hamlet Essay -- Shakespeare

There is No Ghost in William Shakespeare's Hamlet    "Hamlet", written by William Shakespeare in the seventeenth century, is a tragedy of great proportion and great debate. When the play begins, Hamlet is moping around at home. His father recently died, his mother sinfully married her brother-in-law, and he was cheated out of the throne by his ambitious uncle. He is angry and bitter, and after initial skepticism, is more than willing to accept the ghost who seems to resemble his deceased father. The specter, who claims to have been murdered by Claudius, calls upon Hamlet to avenge his death. Hamlet's current state of mind, the ghost's request for revenge, and the ghost's appeal to Hamlet for mercy toward his mother, all put the ghost's true existence in question. Clearly, Shakespeare intended the ghost to be a manifestation of Hamlet's mind. Feelings of anger and confusion have created a situation which has made Hamlet's state of mind especially susceptible to falsehoods and manipulation. Hamlet has been overcome with pain in mourning his father's death. He is ex...

Aristotle, Connectionism, and the Brain :: Philosophy Psychology Papers

Aristotle, Connectionism, and the Brain Can a mass of networked neurons produce moral human agents? I shall argue that it can; a brain can be morally excellent. A connectionist account of how the brain works can explain how a person might be morally excellent in Aristotle's sense of the term. According to connectionism, the brain is a maze of interconnections trained to recognize and respond to patterns of stimulation. According to Aristotle, a morally excellent human is a practically wise person trained in good habits. What an Aristotelian theory of ethics and a connectionist theory of mind have in common is the assumption that the successful mind/brain has the disposition to behave appropriately in appropriate circumstances. According to Aristotle, the good person knows the right end, desires and chooses to pursue it, and recognizes the right means to it. Thus the good person's brain must be able to form certain moral concepts, develop appropriate behavioral dispositions, and learn practical reasoning skills. I shall arg ue that this collection of the brain's cognitive capacities is best accounted for by a connectionist theory of the mind/brain. The human condition is both material and moral; we are brain-controlled bodies with ethical values. My essay seeks to understand the relationship between our brains and our values, between how the brain works and how we make moral decisions. How can the brain be a mind, a conscious person? Recently, some philosophers have argued that human consciousness and cognitive activity, including even our moral cognition and behavior, can best be explained using a connectionist or neural network model of the brain (see Churchland 1995; Dennett 1991 and 1996). (1) Is this right? Can a mass of networked neurons produce moral human agents? I shall argue that it can; a brain can be morally excellent. A connectionist account of how the brain works can explain how a person might be morally excellent in Aristotle's sense of that term. 1. Connectionism The brain receives input and somehow transforms it into output. How does it do it? In part because of the extraordinary technological feats achieved using digital processing computers, the brain has often been interpreted as a symbol manipulator and its cognitive activities as the transformation of symbols according to rules. By contrast, recent successes with parallel distributed processing computers have encouraged a connectionist theory of mind which regards the brain as a pattern recognizer and its cognitive activities as the transformation of neuronal activation patterns; however, these pattern transformations are not rule-governed processes, but straightforwardly causal processes in which networked units (neurons) excite and inhibit each other's activation level.

Top 5 Inventions for Economic Growth :: essays research papers

The ultimate engine of economic growth is new technology. According to economists, the growth of output per capita is a fairly recent phenomenon. This can be attributed to all the new technology people have discovered in the past few centuries, causing output growth to surge and accelerate faster than ever before in history. The result of all these ingenious, innovative inventions has been a total revolution in the way people live their lives. After examining the multitude of invention descriptions on the four websites and considering from other sources, I have concluded that the telephone, printing press, automobile, airplane and the computer have contributed most to economic growth.   Ã‚  Ã‚  Ã‚  Ã‚  First and foremost, the invention of the telephone is ranked number one among my five choices. From my own judgment, this would seem to contribute the most to economic growth. Until the invention of this magnificent device, messengers often had to be sent long distances to deliver information. Intercontinental and overseas communication would take months or even years. From an economic standpoint, companies could relay information between themselves and others instantaneously and make decisions and react to internal and external factors extremely quickly. Essentially, it accelerated the world economy.   Ã‚  Ã‚  Ã‚  Ã‚  Now, the second among my choices was the printing press invented during the Renaissance period by Johannes Gutenberg. This item revolutionized printing, â€Å"making it simple and more affordable† (http://www.enchantedlearning.com/inventors/indexp.shtml). This would enable information to become widely available among the populace. Although it may not have occurred right away, this would increase the education among a society and harvest more educated people with more potential. Number three on the list is the automobile. This invention would enable people to traverse large distances in dramatically less time than ever before. Companies could deliver goods and services much quicker, people had much more control of where to go then previously with the steam engine. Also with the invention of the automobile, the horse and carriage and other modes of primitive transportation have become obsolete. This new technology ultimately would accelerate the speed of the economy and increase economic growth.   Ã‚  Ã‚  Ã‚  Ã‚  The invention of the airplane by the Wright brothers changed the world, so number four would be the airplane. Again, like the automobile, people would be able to travel great distances in so much less time, and eventually intercontinental travel would be possible. The invention of this enables companies expand across the globe and people to travel with more ease.